Contact Us
Got a question about one of our online poker site reviews, spotted something that needs updating, or want to flag an issue with a brand we cover? This is the place to reach us. We read every message that comes in, even if we can't reply to all of them individually.
How to reach us
The quickest way to contact US Poker is by email at [email protected]. Include as much detail as you can — which page or review you're referring to, and what you'd like us to look at — so we can get back to you with something useful rather than a generic reply. We aim to respond within a few business days, though volume can occasionally push that out.
What we can and can't help with
We're an independent comparison and review site, not an operator. That distinction matters for what we're able to do when you write in.
- We can help with: corrections to our reviews, questions about how we rank or score poker sites, feedback on a site you've played at, broken links, or general suggestions for the content we cover.
- We can't help with: account issues, deposits or withdrawals, bonus eligibility, or verification problems at any poker site listed on this page. Those all sit with the operator directly — its support team, live chat, or help center is the right first stop, since only they can access your account and payment details.
Reporting an issue with a listed site
If you've had a genuinely bad experience with an operator — slow payouts, unresponsive support, a bonus term that wasn't disclosed clearly — tell us about it. This kind of feedback directly informs how we score and re-review sites like Coinpoker, Bovada, Stake, Ignition and the others we cover. We can't intervene on your behalf or guarantee a resolution, but patterns of reader feedback do shape our future rankings.
A note on how we're funded
US Poker may earn a commission when readers sign up to a poker site through links on this site. That relationship never decides where a brand lands in our rankings — our scoring is based on the same research and criteria regardless of whether a link is commercial. You can read more about how we approach reviews on our About Us page.
Before you write in about a bonus
If your question relates to a welcome offer or promotion, check the operator's own terms first — deposit match percentages, playthrough requirements, minimum deposits and time limits all vary by site and can change without notice. We display the headline terms we're aware of on our rankings, but the operator's own site or support team always has the current, binding version.
If gambling has stopped feeling like entertainment
Poker carries real financial risk, and no amount of skill removes that entirely. If you're finding it hard to stick to limits, gambling to cover losses, or gambling is affecting your finances, relationships or wellbeing, please reach out for support. Call or text 1-800-GAMBLER for confidential help in the US, or visit our Responsible Gambling page for further resources. Online poker on this site is intended for readers aged 21 and over (18+ in states where that's the legal minimum) — this is not a resource for anyone under that age.
Other pages that might answer your question first
Before emailing, it's worth checking whether the answer already exists on the site. Our Terms and Conditions page covers how we operate this site and what our content is (and isn't) intended to be. If your query relates to gambling outside the regulated US market, our page on Non GamStop Casinos may also be relevant, even though it covers a different region and product.
Whatever the reason for reaching out, we'd rather hear from you and give a straight answer than have you guess. Send us a message and we'll do what we can to help.