FAQ

1.  Is Torch in the testing Phase?

Torch is and isn't in the testing phase.  The heating technology and batteries are manufactured by a company that has been making heated gear for a long time and it is pretty standard in the industry.  However, we are always testing and looking for ways to improve and your input is always welcome.  Please submit any ideas, suggestions or concerns to info@torchcoatheater.com or via the contact form HERE.

2. What does the warranty cover?

Torch is covered by a 90 day limited warranty that covers manufacturing defects.  If you have an issue with the performance of your Torch we will happily replace it.  The warranty covers your Torch, including the heat pads, the battery and the charger.

The warranty does not cover third party repairs, rips, scratches, tears, cracks or any other deterioration caused by wear and tear or exposure.  It also does not cover damage caused by accident, abuse or improper cleaning or care.

Product replacement is at the discretion of Friction Gear Co.

3. Is Torch waterproof?  

Yes and no.  The actual Torch unit itself, including the heat pads and fabric portion can absolutely get wet and is completely safe to get wet. However, the battery can be classified as "water-resistant."  The battery is almost completely sealed, with the exception of a small seam and the plug outlet.  If water were to enter the battery, the electrical circuits could be damaged, in which case the battery would automatically shut off.  Again, there is no danger getting it wet, but it is like every other electronic and could be damaged.  

4.  Will it take an impact?

Yes Torch can take an impact, you can fall in it or crash in it without worrying about damaging it.  The heat pads are extremely durable and can take a lot of impact.  The battery is also very sturdy but again is like any other electronic and can be damaged.  You could drop it on the pavement with no damage but I wouldn't go dropping it off a building.

5. How much does it weigh?

The Torch unit itself is about 8 ounces and so is the battery.  So about 16oz all together.
It is not cumbersome or bulgy.  Torch is designed to be as thin and durable as possible.  The battery is about 3/4'' thick and is located on the Torch so that it sits on your chest area. So imagine having a small cell phone in your front pocket.

6.  What testing has Torch been through?

The heat pads themselves have been certified through an independent testing firm where they certify that the product is safe, but we have done plenty of testing ourselves.  We have tested the heat, recorded the heat over time, measured the current and voltage running through the pads making sure it all works properly and safely.  We have also done plenty of destructive testing.  We have torn it apart and basically put ourselves in the worst case scenarios, touching (even licking) the bare wires, dry and wet.

7.  Can Torch go through airport security?

Yes, we have taken Torch through airport security many times.

8.  Is Torch Safe?

What are the risks for electrical shock? 

First off, your skin will never be in contact with any wires for electrocution to be a hazard, but even if you do touch the heating element while current is passing through it, you will not feel anything.  If there is a break in a solder point that could pass a charge to you, the battery has safety features that will automatically shut it off before any harm is done.   

Now, let’s just assume all the safe guards are down and you do get shocked, rest assured it is only a 7.4 volt battery.  As a comparison you can lick a 12 volt battery that is almost twice as powerful.

What are the risks for hot spots? 

The heat pads are constructed of an extremely thin metal wire consisting of nickel and chromium.  This metal alloy is very effective at heating up and is extremely durable especially under repeated heated and cooling cycles. We have made sure that the construction of these wires will not produce any hot spots and we even went a step further and coated all the wires as a secondary safety measure.

The nickel-Chromium wires are connected to copper wiring via a solder point, that some companies in past have had trouble with.  Again, we have great quality assurance programs in place to make sure these areas do not become a problem, and we also have covered these connection points in plastic that help their durability and also stand as a secondary measure to avoid hot spots.

Can the heat element catch fire?

There no risk of fire, and here is why:

  • The battery has safeguards that shut it off if anything were to happen that would cause excessive heating.
  • The battery is not capable of supplying the power needed to heat the metals to the point the fabric will catch fire.

Can the battery catch fire? 

We are all wondering this because of the recent phenomenon with the hover boards, which was a lithium ion battery like the batteries used in heated products, but also like every cell phone battery.  The batteries we use are fairly standard in the industry and have been in use for some time now and there has not been any instances yet.  We have also done our due diligence and have the batteries certified to all necessary requirements including a CE, UN and UL certification.

The battery used with Torch has all of these certifications and we are confident will not have any issues.

9.  How do you install Torch and what types of coat liners work best?

Torch uses an adhesive backed velcro pad that sticks inside your coat, so it is best to use a coat with a smooth lining like polyester.  Fuzzy linings like fleece will not adhere adequately.  Watch our Installation video HERE for more details.

10.  Can the adhesive backed velcro pads be removed from a coat without damaging the liner?

Yes it can.  There are good ways to do this and bad ways.  Applying heat will loosen up the adhesive and make it possible to remove the velcro pads from your coat.  However, applying too much heat will completely melt the adhesive and will result in a sticky residue left on your coat liner.  Do not use an iron to melt the adhesive.  Low heat works best.  We recommend placing your coat in your dryer for a few minutes to warm up the adhesive which will allow you to remove the pads without leaving any residue.

11.  What are the sizes of the heat pads?

Y Torch has 3 heat pads and when placed in your coat you will have one on your back and two on your chest.  The pad on your back is 6''x4'' and each heat pad on the chest area is 5''x4''.  Perfectly sized to keep you nice and toasty.

 

If you have any additional questions, please feel free to contact us at info@torchcoatheater.com or on the contact form HERE.